Service Desk Hours
Monday through Thursday: 8:00AM to 10:00PM
Fridays and Saturdays: 8:00AM to 5:00PM
Summer Service Desk Hours
Monday through Thursday: 8:00 AM to 8:00 PM
Fridays: 8:00 AM to 5:00 PM
Saturday and Sunday: Closed
Submit a Request
Need technical support? Please submit a support request for technical assistance. We will use the information provided to prioritize your request and find a solution for you as soon as possible. You will be asked to provide the following information:
- Your EUID
- Your Location
- Your Availability
- Summary of the issue/request
- Notes or observations to assist in the accommodation
- Current Status
- Impact your ability to perform your work
Please allow at least 24 hours for support assistance.
ServiceNow supports the creation of new Incidents from email, using the email address
of Helpdesk@untdallas.edu for both outgoing and incoming traffic.
To create a new Incident, send an email containing in the following format:
- Email Subject: Brief Incident Summary
- Email Body: Incident description proving direct links, screenshots or other information as appropriate.